{"id":2547,"date":"2026-07-10T17:05:52","date_gmt":"2026-07-10T09:05:52","guid":{"rendered":"https:\/\/twcnclaser.com\/?page_id=2547"},"modified":"2026-07-30T20:22:29","modified_gmt":"2026-07-30T12:22:29","slug":"sales-terms","status":"publish","type":"page","link":"https:\/\/twcnclaser.com\/es\/sales-terms\/","title":{"rendered":"TengWen Laser Sales Terms"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Last updated: July 22, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These TengWen Laser Sales Terms explain the general conditions for quotations, orders, production, delivery, and after-sales support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They apply to laser cutting machines, optional equipment, automation systems, spare parts, and related industrial products supplied by TengWen Laser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because industrial machines may require custom configurations, the final technical and commercial terms will be confirmed in a formal quotation, proforma invoice, sales contract, or technical agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Scope of Supply<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These Sales Terms may apply to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fiber laser cutting machines<\/li>\n\n\n\n<li>Sheet metal laser cutting machines<\/li>\n\n\n\n<li>Tube and pipe laser cutting machines<\/li>\n\n\n\n<li>Sheet and tube laser cutting machines<\/li>\n\n\n\n<li>Automation and loading systems<\/li>\n\n\n\n<li>Optional equipment and accessories<\/li>\n\n\n\n<li>Spare parts and service parts<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Website content and these general terms do not replace a formal quotation or signed sales agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Quotations and Technical Proposals<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We prepare quotations based on the information provided by the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This information may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Material type and thickness<\/li>\n\n\n\n<li>Sheet or tube dimensions<\/li>\n\n\n\n<li>Part drawings<\/li>\n\n\n\n<li>Required production output<\/li>\n\n\n\n<li>Destination country<\/li>\n\n\n\n<li>Voltage and utility conditions<\/li>\n\n\n\n<li>Installation and training requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The customer should provide complete and accurate information. Changes to the project may affect the machine configuration, price, production time, or delivery schedule.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A quotation is valid only during the period stated in that quotation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless specifically included, a quotation may exclude:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Local taxes and customs duties<\/li>\n\n\n\n<li>Import clearance<\/li>\n\n\n\n<li>Destination port charges<\/li>\n\n\n\n<li>Local transport and unloading<\/li>\n\n\n\n<li>Site preparation<\/li>\n\n\n\n<li>Third-party equipment<\/li>\n\n\n\n<li>Services outside the confirmed scope<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Order Confirmation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An order becomes effective only after:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The machine configuration is confirmed in writing<\/li>\n\n\n\n<li>The commercial terms are accepted<\/li>\n\n\n\n<li>The required deposit or advance payment is received<\/li>\n\n\n\n<li>TengWen Laser accepts the order in writing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Production may not begin until all technical and commercial details have been confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Submitting an inquiry or requesting a quotation does not create a binding order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Machine Configuration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Machines may be supplied in standard or customized configurations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Configuration options may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Laser power<\/li>\n\n\n\n<li>Working area<\/li>\n\n\n\n<li>Cutting head<\/li>\n\n\n\n<li>Control system<\/li>\n\n\n\n<li>Safety enclosure<\/li>\n\n\n\n<li>Tube cutting capacity<\/li>\n\n\n\n<li>Loading and unloading systems<\/li>\n\n\n\n<li>Voltage and electrical components<\/li>\n\n\n\n<li>Auxiliary equipment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The customer is responsible for confirming that the selected configuration meets the intended production requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Machine suitability should be evaluated according to the material, thickness, part design, output target, and working conditions. It should not be judged by laser power or model name alone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Payment and Production Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Payment terms will be stated in the quotation, proforma invoice, or sales contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Production and delivery scheduling may depend on the timely receipt of payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise agreed, the paying party is responsible for bank charges, intermediary fees, and transfer-related costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Production time depends on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Machine type<\/li>\n\n\n\n<li>Configuration complexity<\/li>\n\n\n\n<li>Optional equipment<\/li>\n\n\n\n<li>Component availability<\/li>\n\n\n\n<li>Factory schedule<\/li>\n\n\n\n<li>Custom engineering requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any production time stated before order confirmation is an estimate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The schedule may change if the customer delays payment, changes the configuration, or fails to confirm technical information on time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Site Preparation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The customer must prepare the installation site before delivery or commissioning unless another arrangement is confirmed in writing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Site preparation may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suitable power supply<\/li>\n\n\n\n<li>Correct voltage and grounding<\/li>\n\n\n\n<li>Compressed air<\/li>\n\n\n\n<li>Cutting gas<\/li>\n\n\n\n<li>Ventilation<\/li>\n\n\n\n<li>Sufficient workshop space<\/li>\n\n\n\n<li>Forklift or lifting equipment<\/li>\n\n\n\n<li>Safe unloading access<\/li>\n\n\n\n<li>Network access when required<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Incomplete or unsafe site conditions may delay installation, training, commissioning, or acceptance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any additional costs caused by an unprepared site may be charged separately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Packing, Shipping, and Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Packing, shipping, and delivery terms will be confirmed in the applicable transaction documents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The quotation or contract should identify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Export packing method<\/li>\n\n\n\n<li>Shipping method<\/li>\n\n\n\n<li>Delivery destination<\/li>\n\n\n\n<li>Agreed Incoterm<\/li>\n\n\n\n<li>Insurance responsibility<\/li>\n\n\n\n<li>Import clearance responsibility<\/li>\n\n\n\n<li>Unloading responsibility<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Unless included in writing, TengWen Laser is not responsible for destination taxes, customs duties, local transport, unloading, storage, or port charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The risk of loss or damage transfers according to the agreed delivery term.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Installation and Commissioning<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Installation and commissioning services will follow the confirmed order scope.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the agreement, support may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remote installation guidance<\/li>\n\n\n\n<li>Video support<\/li>\n\n\n\n<li>On-site installation<\/li>\n\n\n\n<li>Machine commissioning<\/li>\n\n\n\n<li>Operator training<\/li>\n\n\n\n<li>Cutting parameter guidance<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The customer must provide a safe working environment, suitable utilities, unloading support, and qualified staff.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delays caused by unavailable utilities, unsafe conditions, or incomplete preparation may affect the service schedule.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Inspection and Acceptance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The customer should inspect the machine and packaging after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Visible damage, missing items, or packaging problems should be reported promptly. The customer should also provide photos, videos, shipping records, or other supporting evidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Machine acceptance is generally based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The confirmed machine configuration<\/li>\n\n\n\n<li>The agreed supply scope<\/li>\n\n\n\n<li>Basic machine operation<\/li>\n\n\n\n<li>The confirmed technical requirements<\/li>\n\n\n\n<li>The applicable acceptance agreement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cutting results may vary because of material quality, gas supply, settings, environment, maintenance, and operator experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, acceptance should follow the agreed application requirements rather than general expectations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Changes, Cancellations, and Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Industrial laser cutting machines are often built or configured for a specific customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After order confirmation, changes to the following items may affect cost and production time:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Machine model<\/li>\n\n\n\n<li>Laser power<\/li>\n\n\n\n<li>Working area<\/li>\n\n\n\n<li>Voltage<\/li>\n\n\n\n<li>Optional equipment<\/li>\n\n\n\n<li>Automation system<\/li>\n\n\n\n<li>Delivery scope<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A requested change is not effective until TengWen Laser confirms it in writing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If production has started or components have been reserved, order cancellation may result in non-refundable costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customized machines and built-to-order equipment are generally not eligible for unconditional return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, confirmed quality issues will be handled according to the applicable warranty and service terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Warranty and After-Sales Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty coverage and duration will be stated in the sales contract or warranty document.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request support, the customer should provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Machine model<\/li>\n\n\n\n<li>Serial number<\/li>\n\n\n\n<li>Fault description<\/li>\n\n\n\n<li>Alarm information<\/li>\n\n\n\n<li>Photos or videos<\/li>\n\n\n\n<li>Relevant operating details<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Support may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remote diagnosis<\/li>\n\n\n\n<li>Parameter guidance<\/li>\n\n\n\n<li>Repair instructions<\/li>\n\n\n\n<li>Spare-parts identification<\/li>\n\n\n\n<li>Replacement-part support<\/li>\n\n\n\n<li>On-site service when agreed<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty coverage normally does not include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consumables and normal wear parts<\/li>\n\n\n\n<li>Damage caused by collision<\/li>\n\n\n\n<li>Improper operation<\/li>\n\n\n\n<li>Poor maintenance<\/li>\n\n\n\n<li>Unstable power or gas supply<\/li>\n\n\n\n<li>Unauthorized modification<\/li>\n\n\n\n<li>Operation outside the agreed conditions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Spare-parts availability and delivery time depend on the part type, stock status, machine compatibility, and destination.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. General Conditions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Website information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Product descriptions, FAQs, images, videos, and application examples on the Website are provided for general reference.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They do not replace a formal quotation, technical agreement, or sales contract.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Force majeure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">TengWen Laser is not responsible for delays caused by events outside its reasonable control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These events may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Natural disasters<\/li>\n\n\n\n<li>War or civil unrest<\/li>\n\n\n\n<li>Government restrictions<\/li>\n\n\n\n<li>Export or import controls<\/li>\n\n\n\n<li>Transport disruption<\/li>\n\n\n\n<li>Supplier interruption<\/li>\n\n\n\n<li>Labor disputes<\/li>\n\n\n\n<li>Energy or infrastructure failures<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will take reasonable steps to resume affected obligations when conditions allow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Governing documents<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If Website content conflicts with formal transaction documents, the following order generally applies:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Signed sales contract or technical agreement<\/li>\n\n\n\n<li>Confirmed quotation or proforma invoice<\/li>\n\n\n\n<li>Written commercial confirmation<\/li>\n\n\n\n<li>These Sales Terms<\/li>\n\n\n\n<li>General Website content<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The governing law and dispute-resolution terms stated in the signed sales contract will apply to the transaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions about quotations, orders, delivery, warranty, or other commercial matters, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TengWen Laser<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website: <a href=\"https:\/\/twcnclaser.com\/es\/\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-3-color\">https:\/\/twcnclaser.com<\/mark><\/a><br>Email: lewin@tengwenlaser.com<br>Phone \/ WhatsApp: <a href=\"https:\/\/wa.me\/8613705440373\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-3-color\">+86 13705440373<\/mark><\/a><br>Address: Energy Industrial Park, No. 5577 Industry North Road, Jinan, China<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: July 22, 2026 These TengWen Laser Sales Terms explain the general conditions for quotations, orders, production, delivery, and after-sales support. They apply to laser cutting machines, optional equipment, automation systems, spare parts, and related industrial products supplied by TengWen Laser. Because industrial machines may require custom configurations, the final technical and commercial terms [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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