Last updated: March 1, 2026
At TengWen Laser (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us through twcnclaser.com.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information.
1. Who We Are
This website is operated by:
TengWen Laser
Website: https://twcnclaser.com
Email: sales@tengwenlaser.com
Phone: +86 13705440373
Address: Energy Industrial Park, No. 5577 Industry North Road, Jinan, China
2. Information We Collect
We may collect the following types of information when you visit our website, submit a form, request a quotation, contact us, or communicate with our team.
Information you provide directly
- Name
- Company name
- Email address
- Phone number or WhatsApp number
- Country
- Product interest
- Material, thickness, sheet size, tube size, or other project requirements
- Message content and inquiry detailsName
Information collected automatically
When you browse our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referral source
- Cookie and analytics data
3. How We Use Your Information
We may use your information to:
- Respond to your inquiries
- Provide quotations, product recommendations, or technical support
- Process distributor, service, spare parts, or support requests
- Communicate about products, services, delivery, or after-sales matters
- Improve our website, content, and user experience
- Measure advertising and website performance
- Maintain website security and prevent misuse
- Comply with legal or regulatory obligations
4. Cookies and Tracking Technologies
We may use cookies, analytics tools, and advertising technologies to understand website traffic, improve performance, and measure marketing results.
These tools may collect information about how visitors interact with our website, including page visits, clicks, device information, and traffic sources.
You can control or disable cookies through your browser settings. Some website functions may not work properly if cookies are disabled.
5. How We Share Information
We do not sell your personal information.
We may share your information only when necessary with:
- Website hosting and IT service providers
- Analytics and advertising platforms
- CRM, email, or communication tools
- Logistics, service, or support partners when required for your request
- Legal, regulatory, or government authorities if required by law
These third parties may process information only for the purpose of providing services to us or helping us respond to your request.
6. International Data Transfers
Because we serve customers in multiple countries, your information may be processed or stored outside your country or region.
Where required, we will take reasonable steps to protect your information during international transfer and processing.
7. Data Retention
We keep personal information only for as long as reasonably necessary for:
- inquiry follow-up
- quotation or service communication
- business records
- legal, regulatory, or contractual requirements
- analytics and website management
When information is no longer needed, we will delete it or securely store it in accordance with applicable requirements.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, such as:
- the right to know what information we collect
- the right to request access to your information
- the right to request correction of inaccurate information
- the right to request deletion of your information
- the right to object to or restrict certain processing
- the right to withdraw consent where applicable
If you would like to exercise any privacy-related request, please contact us at sales@tengwenlaser.com.
9. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those third-party sites.
We encourage you to review their privacy policies separately.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure.
However, no online system can guarantee absolute security.
11. Children’s Privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
TengWen Laser
Website: https://twcnclaser.com
Email: sales@tengwenlaser.com
Phone: +86 13705440373
Address: Energy Industrial Park, No. 5577 Industry North Road, Jinan, China