Fiber Laser Cutting Machine After-sales Service
We support your team after delivery with clear service contact, remote diagnosis, parts identification, and practical technical assistance when issues need attention.
Remote diagnosis support
Dedicated service contact
Practical issue handling
SERVICE REQUEST
What to Prepare Before Contacting Us
Clear machine and fault information helps our team review the issue faster and provide more accurate after-sales support.
Machine Model & Serial Number
Identify the machine correctly.
Alarm Code
Help us understand the issue faster.
Photos or Videos
Show the problem clearly.
Issue Description
Explain what happened.
Recent Operating Changes
Tell us what changed recently.
Production Impact
Show how urgent the issue is.
SERVICE PROCESS
How Your Service Request Is Handled
We follow a clear after-sales service process to review the issue, confirm the solution, and support your machine back into operation.
Initial Review
We review the machine information, issue details, and supporting photos or videos.
Remote Diagnosis
Our team checks the fault condition and identifies the likely cause remotely.
Solution Confirmation
We confirm the next action, including guidance, parameter adjustment.
Repair Verification
After the action is taken, we verify whether the issue has been resolved correctly.
SERVICE SCOPE
What You Can Contact Us About
Common service support for operation, cutting, software, maintenance, and spare parts.
Machine Alarms & Abnormal Stops
Support for alarm messages, unexpected stops, or abnormal machine behavior.
Cutting Quality Issues
Questions related to burrs, poor edge quality, unstable cutting, or incomplete cuts.
Parameter Adjustment Requests
Assistance when cutting parameters need review or correction.
Software & Nesting Questions
Help with CNC software, nesting, file import, or operating interface issues.
Maintenance & Routine Service
Guidance for daily care, inspection, and regular maintenance questions.
Consumables & Spare Parts Identification
Support in identifying wear parts, consumables, or replacement components.
SERVICE CONTACT
Need After-sales Support for Your Machine?
Contact our service team for machine issues, alarm reporting, parts confirmation, or general after-sales assistance.
- Machine selection support
- Material and application matching
- Practical configuration advice
- Fast response within 24 hours