Last updated: July 22, 2026
These TengWen Laser Terms of Use explain the rules for accessing and using twcnclaser.com.
By visiting or using this Website, you agree to these Terms. If you do not accept them, please stop using the Website.
1. Website Operator
This Website is operated by:
TengWen Laser
Website: https://twcnclaser.com
Email: sales@tengwenlaser.com
Phone / WhatsApp: +86 13705440373
Address: Energy Industrial Park, No. 5577 Industry North Road, Jinan, China
If TengWen Laser is a trading name, the registered company that owns and operates the Website should be identified here.
2. Acceptable Use
You may use this Website for lawful business, research, and informational purposes.
You must not:
- Violate any applicable law or regulation.
- Attempt to access restricted areas, servers, accounts, or systems.
- Interfere with the security, availability, or performance of the Website.
- Introduce viruses, malicious code, automated attacks, or harmful technology.
- Submit false, misleading, fraudulent, or unlawful information.
- Use automated tools to copy or collect Website content without permission.
- Copy, publish, sell, or commercially exploit Website content without written approval.
- Misrepresent your relationship with TengWen Laser.
We may restrict or block access when we reasonably believe that a user has violated these Terms.
3. Product and Service Information
We provide general information about laser cutting machines, applications, configurations, industries, and support services.
We aim to keep this information accurate. However, we may update product designs, specifications, components, images, and features without prior notice.
Product photographs and videos may show optional accessories, safety enclosures, automation systems, or custom configurations. These items may not be included in a standard machine package.
Therefore, you should not rely only on Website content when selecting a machine.
Nothing on this Website creates a binding offer, warranty, quotation, or contractual commitment unless we confirm it in writing.
4. Quotations, Orders, and Contracts
A Website inquiry does not create an order or sales contract.
Information provided through contact forms, emails, online messages, or preliminary discussions is for reference only.
A formal quotation may include:
- Machine model and configuration.
- Laser power and working area.
- Optional equipment and accessories.
- Price and payment terms.
- Production and delivery schedule.
- Shipping and installation scope.
- Training and technical support.
- Warranty terms.
- Exclusions and customer responsibilities.
The final sales contract, confirmed quotation, or purchase agreement will control the transaction.
If Website content conflicts with a signed agreement, the signed agreement will take priority.
Submitting a distributor application does not create a distributor, agent, or partnership relationship. Such a relationship only begins after both parties sign a separate written agreement.
5. Technical and Application Information
Technical articles, cutting references, FAQs, videos, and application suggestions provide general guidance.
Actual cutting results may vary because of factors such as:
- Material type and grade.
- Material thickness and surface condition.
- Laser source and cutting-head configuration.
- Assist gas type and pressure.
- Machine maintenance and calibration.
- Software and process settings.
- Operator training and experience.
- Factory temperature, power supply, and working conditions.
- Part design and required tolerances.
As a result, Website examples do not guarantee identical results in every production environment.
Before placing an order, you should provide accurate information about your materials, dimensions, parts, output targets, and technical requirements.
You should also confirm the proposed machine configuration with our team.
6. Intellectual Property
Unless stated otherwise, TengWen Laser owns or licenses the content published on this Website.
Protected content may include:
- Text and product descriptions.
- Logos and brand elements.
- Photographs and videos.
- Graphics and icons.
- Page designs and layouts.
- Technical documents.
- Product drawings and illustrations.
- Downloads and marketing materials.
- Software and Website code.
You may view and download public content for internal business evaluation.
However, you may not copy, modify, publish, distribute, sell, sublicense, or create derivative works without our prior written permission.
TengWen Laser and related product names, logos, and marks may be trademarks or protected brand assets. You may not use them in a way that suggests authorization, sponsorship, or affiliation without written approval.
7. Third-Party Links and Services
This Website may contain links to third-party websites, messaging platforms, social media services, maps, videos, or other external resources.
We provide these links for convenience. However, we do not control third-party websites or their content.
We are not responsible for their:
- Accuracy or availability.
- Products or services.
- Security practices.
- Privacy policies.
- Terms and conditions.
- Advertising or marketing claims.
You access third-party services at your own discretion.
Before using an external service, review its applicable terms and privacy policy.
8. Website Availability and Security
We work to keep the Website available and secure. However, we cannot guarantee continuous or uninterrupted access.
We may suspend, restrict, or change the Website for reasons that include:
- Maintenance and technical updates.
- Security concerns.
- Hosting or network problems.
- Legal or regulatory requirements.
- Events outside our reasonable control.
We do not guarantee that the Website will always be free from errors, delays, harmful code, or compatibility problems.
You are responsible for protecting your own devices, accounts, passwords, systems, and internet connection.
9. Disclaimer of Warranties
This Website and its content are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, we do not guarantee that:
- All Website information is complete, current, or error-free.
- Every product is available in every country or configuration.
- Website content is suitable for a specific project.
- Technical examples will produce the same results in every factory.
- The Website will always operate without interruption.
- Files or downloads will be free from harmful components.
Any machine warranty, performance commitment, or service obligation must appear in a formal quotation, sales contract, or warranty document.
Nothing in this section limits rights that cannot legally be excluded.
10. Limitation of Liability
To the maximum extent permitted by applicable law, TengWen Laser will not be liable for losses caused by:
- Your use of, or inability to use, the Website.
- Your reliance on general Website information.
- Errors, omissions, or outdated content.
- Website interruptions or technical failures.
- Unauthorized access, malicious code, or security incidents.
- Third-party links, platforms, products, or services.
- Decisions made without confirming technical requirements with our team.
We will not be liable for indirect, incidental, special, punitive, or consequential losses where the law allows such exclusions.
These losses may include lost profits, lost production, lost business opportunities, lost data, or business interruption.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.
11. Information You Submit
You may submit inquiries, drawings, files, quotation requests, service requests, or distributor applications through the Website.
When you submit information, you confirm that:
- The information is accurate and lawful.
- You have the right to provide it.
- It does not violate another party’s rights.
- It does not contain unlawful or harmful material.
- You have permission to share any third-party confidential information.
You retain ownership of your drawings, documents, and project information.
However, you allow us to use the submitted information as reasonably necessary to:
- Review your request.
- Recommend a machine or configuration.
- Prepare a quotation.
- Provide technical support.
- Communicate with you.
- Arrange production, delivery, installation, or service.
- Maintain appropriate business records.
Do not submit sensitive personal information unless it is necessary for your request.
12. Privacy and Personal Information
Our Privacy Policy explains how we collect, use, store, share, and protect personal information.
By submitting personal information through the Website, you acknowledge that we may process it as described in that policy.
The words Privacy Policy should link to:
If you contact us through WhatsApp, social media, or another third-party platform, that service may also process your information under its own privacy policy.
13. Changes to These Terms
We may update these Terms when our Website, products, business practices, or legal obligations change.
When we make changes, we will publish the revised version on this page. We will also update the “Last updated” date.
Your continued use of the Website after an update means that you accept the revised Terms.
Therefore, you should review this page periodically.
14. Governing Law and Disputes
Unless a signed agreement states otherwise, these Terms are governed by the laws of the People’s Republic of China.
Any dispute related to the Website or these Terms shall be submitted to the competent courts in Jinan, Shandong, China.
However, mandatory laws in your location may provide rights that these Terms cannot exclude.
Commercial disputes relating to a machine order, distributor agreement, service agreement, or other contract will follow the governing law and dispute terms stated in that signed agreement.
15. Contact Us
If you have any questions about these Terms of Use, please contact us:
TengWen Laser
Website: https://twcnclaser.com
Email: sales@tengwenlaser.com
Phone: +86 13705440373
Address: Energy Industrial Park, No. 5577 Industry North Road, Jinan, China