Fiber Laser Cutting Machine After-sales Service
After delivery, our service team reviews alarms, cutting issues, software questions, maintenance needs, and spare-part identification for machines supplied by TengWen.
Remote fault review
Dedicated service contact
Spare-part identification
What to Prepare Before Contacting Us
Send the machine model, serial number, alarm details, photos or videos, recent changes, and production status for review.
Machine Model & Serial Number
Confirm model and serial number.
Alarm Code
Copy the full alarm code and message.
Photos or Videos
Show the screen or affected part.
Issue Description
State when the issue occurs.
Recent Operating Changes
List recent settings or parts changed.
Production Impact
State if production has stopped.
How Your Service Request Is Handled
We review the submitted evidence, check likely causes, confirm the next action, and verify the machine after the action is completed.
Initial Review
We review the machine information, issue details, and supporting photos or videos.
Remote Diagnosis
Our team checks the fault condition and identifies the likely cause remotely.
Solution Confirmation
We confirm the next action, including guidance, parameter adjustment.
Repair Verification
After the action is taken, we verify whether the issue has been resolved correctly.
What You Can Contact Us About
Service and warranty coverage follow the machine contract and agreed order scope.
Machine Alarms & Abnormal Stops
Send the alarm code and machine status for unexpected stops or abnormal behavior.
Cutting Quality Issues
Review burrs, incomplete cuts, poor edges, piercing faults, or inconsistent cut quality.
Parameter Adjustment Requests
Review speed, power, gas, focus, and piercing settings.
Software & Nesting Questions
Support for CNC software, nesting, file import, job setup, and interface questions.
Maintenance & Routine Service
Guidance on cleaning, lubrication, inspection, and scheduled maintenance.
Consumables & Spare Parts Identification
Identify compatible lenses, nozzles, ceramic rings, filters, and service parts.
Need After-sales Support for Your Machine?
Send the model, serial number, alarm code, issue details, and photos or videos. We will review the request and confirm the next step.
- Machine model & serial number
- Alarm code & issue details
- Photos or videos of the fault
- Reply within 24 hours
Address:
Energy Industrial Park, No. 5577 Industry North Road, Jinan, China